Entire Agreement. Any agreement for the purchase of goods and/or services from ComputerLandNY shall be governed by and is made subject to these ComputerLandNY Business Terms and the Returns Policies stated below (collectively, the "Agreement"). Including but not limited to buying from ComputerLandNY through your ExtraNet, faxing ComputerLandNY your purchase orders, ordering from ComputerLandNY verbally to your Account Manager, ordering from ComputerLandNY with a credit card, and ordering from ComputerLandNY through a third party leasing company. This Agreement constitutes the entire agreement between the parties relating to the products and services provided by ComputerLandNY to Customer. This Agreement may not be amended or modified except by a written instrument executed by the party against whom enforcement is sought, provided that ComputerLandNY may, at its sole option, revise the Agreement from time to time without notice to Customer by posting the revised Agreement terms on its web site. Prices and availability are subject to change without notice. 

Accuracy of Data. ComputerLandNY obtains certain data directly from the manufacturer or distributor of certain products. While ComputerLandNY makes every effort to ensure the accuracy of this data, this web site could include typographical errors and/or technical inaccuracies. ComputerLandNY reserves the right to make improvements and/or changes to such data and/or this web site at any time. ComputerLandNY makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by ComputerLandNY employees, whether or not such advice is made in writing. 

Representations; Changes and Corrections. Photos may not represent actual product. Monitors and printers are not included with computer systems unless specified. Typographical, product description, pricing and other errors are subject to correction by ComputerLandNY even after orders and/or payment are accepted. Additionally, ComputerLandNY may make pricing changes needed to avoid material profit losses due to manufacturer price changes, changing market conditions or product discontinuation, even after orders and/or payment are accepted. ComputerLandNY may revise or rescind an order to correct an error or pricing issue not detected until after fulfillment of such order, and Customer may either accept ComputerLandNY's proposed revision to the order or rescind the order if such proposed revision is unacceptable. In the event an order is rescinded due to ComputerLandNY's error or pricing adjustment, ComputerLandNY will bear all shipping costs and Customer will receive a full refund for products returned in new condition. Although Internet orders generate an automatic confirmation and response e-mail, ComputerLandNY may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or typographical errors. 

Customer's Responsibility for Certain Shipping Charges. If Customer requests shipping charges be paid either on a collect basis or on Customer's account with the shipping company, and Customer refuses the shipment or refuses to pay the applicable shipping charges, ComputerLandNY may bill Customer, and Customer agrees to pay ComputerLandNY, for all resulting charges incurred by ComputerLandNY either directly or through its supplier. 

Delivery. All equipment will be delivered to Customer f.o.b. from ComputerLandNY's facility or the facilities of any of ComputerLandNY's vendors who are shipping directly to Customer. Regardless of the terms of shipment and who pays for freight, the risk of loss shall pass to Customer when the equipment is delivered to the transportation carrier, and ComputerLandNY is not responsible for any loss or damages to the equipment during shipment. ComputerLandNY strongly recommends that Customer obtain insurance for shipments, as neither ComputerLandNY nor its suppliers will insure such shipments. ComputerLandNY will use its best efforts to meet the delivery time stated but does not, under any circumstances, guarantee delivery by the stated time and is not responsible for any damages caused by the failure to meet the stated delivery time. 

Implementation Plan. Any implementation dates contained in this Agreement reflect a tentative production schedule and will be confirmed in accordance with Customer's schedule, business needs and product availability. The implementation of any Customer-initiated changes to this Agreement could result in modifications to this Agreement, including pricing, implementation and production schedules. Any requests for modifications shall be subject to ComputerLandNY's acceptance, at prices and scheduling mutually agreeable to the parties. 

Goods Purchased for Export. If goods herein being purchased are being purchased for purposes of export, Customer must obtain from the U.S. government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. 

Taxes. Customer will pay all Federal, state, local, excise and other taxes imposed upon the products and services offered hereunder, excluding the taxes based on ComputerLandNY's income, assets or net worth. Customer may provide ComputerLandNY a tax exemption certificate (subject to review and acceptance by ComputerLandNY's tax department). Any tax imposed by federal, state or other governmental authority on or with respect to the sale, purchase, delivery or use of equipment and services shall be paid by Customer. 

Backup. Customer is responsible for back-up and other protection of its data against loss, damage or destruction. ComputerLandNY will have no obligation or liability with respect thereto unless caused by its gross negligence or intentional misconduct, which obligations will extend only to data not contained in archival storage, which amount Customer agrees will be no greater than one day's business activity. 

Customer's Specifications. If any services, products or equipment provided under this Agreement are pursuant to or at the direction of Customer or contain software provided to ComputerLandNY by Customer, Customer agrees to indemnify and hold ComputerLandNY harmless from and against all liability, loss, damage and expense, including reasonable counsel fees, resulting from any claim by a third party of infringement, or any litigation based thereon, and such obligation shall survive payment therefore by the Customer. ComputerLandNY will rely on the specific instruction, information and/or other software provided by Customer. ComputerLandNY will not be responsible for delays or default in the failure of Customer to provide accurate instructions or information. 

Licensing. Customer understands that for any and all software it authorizes ComputerLandNY to install on Customer machines on behalf of Customer, that Customer accepts responsibility for acquiring valid licenses for installed software products - whether installed as individual software products, part of a software image or any other method. Customer understands that installation of software products by ComputerLandNY does not constitute a right to use the software; a valid software license must be acquired for each product that is installed. 

Limited Warranty. EQUIPMENT, PRODUCTS OR SERVICES PURCHASED BY CUSTOMER FROM ComputerLandNY THAT WERE MANUFACTURED, PRODUCED OR PROVIDED BY THIRD PARTIES ("THIRD PARTY PRODUCTS") ARE PROVIDED ON AN "AS IS" BASIS, AND ComputerLandNY MAKES NO WARRANTY WITH RESPECT TO SUCH THIRD PARTY PRODUCTS. If Customer discovers within the applicable warranty period a failure of the Third Party Products to substantially conform to the specifications or a defect in material or workmanship, Customer must promptly notify the manufacturer in writing. Customer will look solely to the third party that manufactured, produced or provided the Third Party Products for recovery on any claim of liability, whether express or implied, and will hold ComputerLandNY harmless there from. ComputerLandNY's sole responsibility with respect to Third Party Products shall be to pass through to Customer any manufacturer warranties of the Third Party Products. AS TO PRODUCTS PRODUCED AND SERVICES PROVIDED SOLELY BY ComputerLandNY ("ComputerLandNY PRODUCT"), ComputerLandNY MAKES NO WARRANTY, EXPRESS OR IMPLIED, EXCEPT AS TO THOSE WARRANTIES SPECIFICALLY SET FORTH IN THE SPECIFICATIONS OF THE ComputerLandNY PRODUCT. If ComputerLandNY is unable to correct the failure to conform to any such warranty after a reasonable number of attempts, ComputerLandNY will provide at its option either: (a) replacement equipment, product or service, or (b) a refund of the purchase price. These remedies are Customer's exclusive remedies for breach of warranty on ComputerLandNY Products. Notwithstanding the foregoing, ComputerLandNY product codes beginning with "OPENED BOX" (ComputerLandNY Value Center) are sold "AS IS" as open box items, are not warranted by ComputerLandNY and are not returnable to ComputerLandNY for any reason. OPENED BOX PRODUCTS HAVE BEEN PREVIOUSLY OPENED AND/OR THE BOX HAS BEEN DAMAGED. OPENED BOX PRODUCTS ARE NEITHER OFFERED NOR SOLD AS "NEW" PRODUCTS. MANUFACTURER WARRANTY, IF ANY APPLIES, WILL PROVIDE SOLE COVERAGE FOR OPENED BOX PRODUCTS. 

Any action for breach of warranty must be commenced within two months following expiration of the applicable warranty. ComputerLandNY does not guarantee product compatibility. Defective and DOA (dead on arrival) product must be reported to Customer Service within 21 calendar days of the invoice date. All order discrepancies (shortages, mislabeled product, damaged product or overages) must be reported to Customer Service within five business days after receipt of the shipment. All non-defective returns must be reported to Customer Service within five business days after receipt of the shipment. Not all products are eligible for return, and not all products that are eligible for return are to be returned to ComputerLandNY. Carefully review all return policies (below) before making your purchase. Shipping charges are not refundable. 

Negation of Warranty. ComputerLandNY does not warrant (a) product, components or parts not produced by ComputerLandNY, (b) defects caused by failure to provide suitable installation or application environment for the equipment, (c) damage caused by use of the equipment for purposes other than those for which they were intended, (d) damage caused by disaster such as fire, flood, wind and lightning, (e) damage during shipment, (f) damage caused by unauthorized modification or improper installation of the equipment, or (g) any other abuse or misuse by Customer. No agent or employee of ComputerLandNY or any other party is authorized to make any warranty in addition to those made in this Agreement. 

Disclaimer of Warranty. THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ComputerLandNY HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

Limitation of Liability. Except for loss, damage and expense caused by gross negligence or intentional misconduct, neither party shall be liable to the other party for any indirect, special or consequential damages (including loss of profits) arising out of this Agreement, regardless of the form of action or theory of relief. Any liability arising under this Agreement is limited to the total fees and authorized costs received by ComputerLandNY for services rendered pursuant to this Agreement. Further, no action, whether for indemnification or otherwise, regardless of form, arising out of the transactions under this Agreement, may be brought by either party more than one (1) year after the damage, loss or expense occurred, except that an action for non-payment may be brought within one (1) year after the date of last payment. Except as otherwise provided herein, ComputerLandNY is not liable for any claim made by a third party or made by Customer for a third party. 

Termination. ComputerLandNY or Customer may terminate any order made pursuant to this Agreement with or without cause upon five (5) business days prior written notice to the other party. Termination shall not relieve Customer's duty to pay for equipment actually shipped, services actually performed or expenses incurred by ComputerLandNY pursuant to this Agreement. 

Confidential and Trade Secret Information. Custom ExtraNet. Neither party to this Agreement will use or disclose to any third party any confidential or proprietary information of the other party, including but not limited to, trade secrets, software applications, technology, know-how, business practices, and pricing information and any and all other documents marked confidential or proprietary, without prior written consent of the discloser thereof. ComputerLandNY, at its election, may make available to Customer a customized website containing confidential Customer account information. Customer will be responsible for providing, at its cost, all equipment necessary to gain access to the Custom ExtraNet. The content and format of the Custom ExtraNet are subject to change at any time and without prior notice. Such content and format changes may include, but are not limited to, changes in screens, changes in search process, changes in information provided by third parties and changes in format of the information displayed. Access to the Custom ExtraNet is subject to interruptions at ComputerLandNY's discretion or as may be caused by communications carriers or other third parties. Entry on to and use of the Custom Landing Page is through a combination of an ID and a password, which will not be effective until activated by ComputerLandNY. Customer agrees that the information displayed on the Custom ExtraNet is confidential and agrees to keep its ID and password confidential, to restrict disclosure to those of its employees with a need to know the ID and password (authorized parties), not to permit or accept any benefit from access to the Custom ExtraNet by unauthorized parties and to report immediately to ComputerLandNY any loss, theft or unauthorized disclosure or use of its ID and password. Unless and until ComputerLandNY receives notification in writing of a breach of security, Customer will remain liable for any unauthorized use of the Custom ExtraNet using Customer's ID and password. Unauthorized access to the Custom ExtraNet is a breach of this Agreement and may be a violation of local, state and federal law. ComputerLandNY will have the right to deny access to the Custom ExtraNet, to cease provision of any Custom ExtraNet or to terminate this Agreement, at ComputerLandNY's option, immediately and at any time for a breach of this Agreement by Customer, including, but not limited to, security breaches and disclosure of confidential or proprietary information. 

Intellectual Property Rights. ComputerLandNY shall own all right, title and interest in any preexisting intellectual property used in carrying out the services hereunder or developed or created solely by ComputerLandNY, even if such intellectual property is developed solely to implement the services hereunder. No license to such ComputerLandNY intellectual property is granted hereunder. For the avoidance of doubt, ComputerLandNY shall own all right, title and interest in the diagnostic materials and maintenance tools used or furnished by ComputerLandNY. 

Non-Solicitation and Non-Hire. Both parties agree that during the time that ComputerLandNY is rendering services under the terms of this Agreement and for a one-year period following the cessation of such services, neither party will, directly or indirectly, solicit for hire, or hire, any current or former employee or consultant employed by or hired by the other party. 

Nature of Relationship. ComputerLandNY is acting as an independent contractor to Customer. No personnel employed or engaged by ComputerLandNY to perform the services for Customer will be considered Customer's employees, agents, partners, joint venture partners, or franchisor. Each party to this Agreement agrees to comply with all applicable laws, rules, and ordinances. 

Insurance. ComputerLandNY shall carry adequate insurance coverage to provide Workers compensation insurance as required by applicable state law.

Governing Law and Venue. THIS AGREEMENT WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE SUBSTANTIVE LAWS OF THE STATE OF NEW YORK WITHOUT GIVING EFFECT TO ANY CHOICE-OF-LAW RULES. THOSE WHO CHOOSE TO ACCESS THIS SITE FROM OTHER LOCATIONS DO SO ON THEIR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAWS, IF AND TO THE EXTENT LOCAL LAWS ARE APPLICABLE. ANY ACTION OR PROCEEDING SEEKING TO ENFORCE ANY PROVISIONS OF, OR BASED ON ANY SUIT ARISING OUT OF THIS AGREEMENT MAY BE BROUGHT AGAINST ANY OF THE PARTIES IN A COURT OF COMPETENT JURISDICTION. NOTWITHSTANDING THE FOREGOING, CUSTOMER HEREBY AGREES THAT MERCURY3I.COM INC. MAY BRING ANY ACTION, PROCEEDING OR SUIT RESULTING FROM CUSTOMER'S NON-PAYMENT IN THE COURTS LOCATED IN SUFFOLK COUNTY, NEW YORK, AND CUSTOMER HEREBY CONSENTS TO SUCH COURTS' JURISDICTION. 

Other. The terms, conditions and prices contained in any quote from ComputerLandNY are subject to change until such time as Customer accepts the quote, furnishes payment or an obligation to pay that is satisfactory to ComputerLandNY's Credit Department, and thereby converts or directs the conversion of the quote to an order. ComputerLandNY shall have no obligation to honor any quotes until they are so accepted and converted. Travel expenses, sales tax and freight and delivery are not included in this Agreement and, where applicable to services and products purchased by Customer hereunder, will be the responsibility of the Customer. This Agreement is subject to credit approval by ComputerLandNY. The Customer will provide appropriate credit references upon request and authorize to obtain credit history from such references. If Customer claims exemption from sales tax, an exemption certificate will be provided to ComputerLandNY prior to conversion of any order to which such exemption applies. 

Copyrights and Trademarks
Copyright © 1999-2004 mercury3i.com, inc. and subsidiaries. All rights reserved. All trade names and trademarks are the properties of their respective owners. The Intel Inside Logo, Intel, Pentium, and OverDrive are trademarks or registered trademarks of Intel Corporation. 

ComputerLandNY Return Policies: 

GENERAL RETURNS CONDITIONS APPLICABLE TO ALL RETURNS: 
If you are having problems with installation of the product purchased or have any technical questions regarding your purchase, please contact our Technical Support Department at (800) 886-4840, extension 150. 

Defective and DOA (dead on arrival) product must be reported to Customer Service within 21 calendar days of the invoice date. All order discrepancies (shortages, mislabeled product, damaged product or overages) must be reported to Customer Service within five business days after receipt of the shipment. All non-defective returns must be reported to Customer Service within five business days after receipt of the shipment. 

No returns will be accepted without prior authorization and an ComputerLandNY return merchandise authorization ("RMA") number. RMA numbers issued by ComputerLandNY are good for 10 business days only, and product must be received by ComputerLandNY within that time. RMA numbers cannot be extended or re-issued. Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE MANUFACTURER'S BOX. 

Please have the following information on hand when calling for returns authorization: customer name, invoice number, serial number (all of which are on your invoice) and the nature of the problem. 

Where a specific return period is applicable (see below), no returns will be accepted beyond that period. Return authorizations will not be granted after the stated return period has run. 

Shipping charges for shipment to Customer are not refundable. Customer is responsible for shipping charges and risk of loss on all return shipments. ComputerLandNY highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. Please keep all packing material and documentation in the event that your equipment has to be serviced or returned. 

All returns must be 100% complete, contain all original boxes and packing material, have original UPC codes on the manufacturer's boxes, and contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a restocking fee of 15% or more, depending on the condition of the return. 

Please note below any and all additional returns conditions applicable to your return. ComputerLandNY reserves the right to add special returns conditions for additional manufacturers as manufacturer policies change, as manufacturers go out of business or if product was specially ordered. 

Under no circumstances can the following products be returned: 

Discontinued items 
Special order items 
Literature 
Items for which manufacturers will not accept returns 
Items not purchased through ComputerLandNY 
Products modified by the Configuration Center 
Customer warehousing product 
Open units, units which require re-boxing, or units in an unsuitable resale condition 
Closeout, remanufactured and refurbished products 
Items which have undergone revisions without being assigned a new part number by the manufacturer 

ADDITIONAL RETURNS CONDITIONS APPLICABLE TO ALL SOFTWARE:  Opened software is not returnable to ComputerLandNY.  Unopened software may be returned to ComputerLandNY for refund or exchange within 5 calendar days of invoice date with no restocking fee. Multiple software licenses (MLP's, MOLP's, MSOL's, etc.) cannot be returned for exchange, refund or credit unless first authorized by the manufacturer.

ADDITIONAL RETURNS CONDITIONS APPLICABLE TO ALL HARDWARE PRODUCTS THAT ARE NOT SPECIFICALLY ADDRESSED BELOW:  Unopened product that is in its original factory-sealed container may be returned to ComputerLandNY within five business days from invoice date for a refund or exchange. 

Opened product that is in its original packaging and in new and re-saleable condition may be returned to ComputerLandNY within five business days of invoice date, although such returns will be charged a 15% restocking fee. 

Any used, missing or damaged products, components or accompanying items will result in rejection of the return or an additional restocking fee, at ComputerLandNY's sole option.  Product that is DOA (dead on arrival) or defective may be returned to ComputerLandNY for refund or exchange within 21 calendar days of invoice date with no restocking fee. 

ADDITIONAL MANUFACTURER-SPECIFIC HARDWARE RETURNS CONDITIONS: 

Additional returns conditions applicable to all Toshiba products that are purchased in part or in full with a Toshiba Freecard: Due to manufacturer policies, these products are not returnable to ComputerLandNY. Exception: Product that arrives DOA (dead on arrival) may be returned to ComputerLandNY for EXCHANGE ONLY within 21 calendar days of invoice date with no restocking fee. In no instance can ComputerLandNY apply credit to a Toshiba Freecard. 

If any non-DOA product or part is or becomes defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, ComputerLandNY cannot accept these returns for service or exchange. 

Additional returns conditions applicable to all non-Toshiba hardware products purchased in part or in full with a Toshiba Freecard: Product that is in its original factory-sealed container may be returned to ComputerLandNY within 21 calendar days from invoice date for EXCHANGE ONLY. In no instance can ComputerLandNY apply credit to a Toshiba Freecard.

Opened Box Product:
Product that has been opened may be returned to ComputerLandNY within five business days of invoice date, although such returns will be charged a 15% restocking fee. All products must be returned in a re-saleable condition. Any manuals, cables etc. that are missing will result in rejection of the return or an additional restocking fee, at ComputerLandNY's sole option

DOA Product:

Product that is DOA (dead on arrival) or defective may be returned to ComputerLandNY for EXCHANGE ONLY within 21 calendar days of invoice date with no restocking fee. 
 

Additional returns conditions applicable to all IBM and Compaq products (excluding Compaq Presario computers - see below): IBM and HP/ Compaq products are not returnable to ComputerLandNY. If a product arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, ComputerLandNY cannot accept these returns for service or exchange. IBM can be contacted at 1-800-772-2227; Compaq can be contacted at 800-OK-COMPAQ. 

Additional returns conditions applicable to all Compaq Presario computers: 
Compaq Presario computers may be returned to ComputerLandNY within 30 calendar days from invoice date. 
Product that is in its original factory-sealed container may be returned to ComputerLandNY within five business days from invoice date for a refund or exchange. 

Additional returns conditions applicable to all Xerox products:
Due to manufacturer policies, opened Xerox products are not returnable to ComputerLandNY. Product that is in its original factory-sealed container may be returned to ComputerLandNY within five business days from invoice date for a refund or exchange. If a product arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact Xerox directly at 1-800-835-6100 for service or exchange. Due to manufacturer policies, ComputerLandNY cannot accept these returns for service or exchange. 

Additional returns conditions applicable to all Hewlett-Packard (HP) Pavilion products: 
Due to manufacturer policies, these products are not returnable to ComputerLandNY. Exception: Product that arrives DOA (dead on arrival) may be returned to ComputerLandNY for refund or exchange within 21 calendar days of invoice date with no restocking fee. If any non-DOA product or part is or becomes defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, ComputerLandNY cannot accept these returns for service or exchange. 

Additional returns conditions applicable to all Hewlett-Packard (HP) ProCurve networking products: 
Due to manufacturer policies, opened HP ProCurve products are not returnable to ComputerLandNY. 
Product that is in its original factory-sealed container may be returned to ComputerLandNY within five business days from invoice date for a refund or exchange. 

If a product arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact HP directly at the numbers listed below for service or exchange. Due to manufacturer policies, ComputerLandNY cannot accept these returns for credit or exchange. HP Returns and Customer Satisfaction Contact Numbers: End users call (970) 635-1000.

Additional returns conditions applicable to all Toshiba products:
Due to manufacturer policies, these products are not returnable to ComputerLandNY. Exception: Product that arrives DOA (dead on arrival) may be returned to ComputerLandNY for EXCHANGE ONLY within 21 calendar days of invoice date with no restocking fee. If any non-DOA product or part is or becomes defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, ComputerLandNY cannot accept these returns for service or exchange. 

Additional returns conditions applicable to all Emachines products:
Due to manufacturer policies, Emachines products are ONLY returnable if DOA (dead on arrival) within the first 15 calendar days from date of invoice. 
The customer should contact Emachines, (1-877-566-E4ME) and speak to Emachines' Technical Support to troubleshoot the unit. If Emachines deems the product DOA, the customer must then contact ComputerLandNY and an ComputerLandNY RMA number will then be issued to the customer. 

Additional returns conditions applicable to all TradeMark PC products: 
Due to manufacturer policies, TradeMark PC products are ONLY returnable if DOA (dead on arrival) within the first 15 calendar days from date of ComputerLandNY invoice. 
The customer should contact TradeMark, (1-800-398-0030) and speak to TradeMark Technical Support to troubleshoot the unit. 

If TradeMark deems the product DOA, the customer must then contact ComputerLandNY and an ComputerLandNY RMA number will then be issued to the customer. 

Additional returns conditions applicable to Belkin "A" parts: 
Due to manufacturer policies, Belkin "A" parts are not returnable or refundable because they are custom build-to-order parts. 

Additional returns conditions applicable to all Sun Microsystems Products:
Due to manufacturer policies, opened Sun Microsystems products are not returnable to ComputerLandNY. Product that is in its original factory-sealed container may be returned to ComputerLandNY within ten business days from invoice date for a refund or exchange. 

If a product arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact Sun directly at 1-800-USA-4-SUN for service. Due to manufacturer policies, ComputerLandNY cannot accept these returns for service or exchange. 

Additional returns conditions applicable to all ComputerLandNY Opened Box Product:
Products which are sold as open box items, are not warranted by ComputerLandNY and are not returnable to ComputerLandNY for any reason. OPENED BOX PRODUCTS HAVE BEEN PREVIOUSLY OPENED AND/OR THE BOX HAS BEEN DAMAGED. OPENED BOX PRODUCTS ARE NEITHER OFFERED NOR SOLD AS "NEW" PRODUCTS. Manufacturer warranty, if any applies, will provide sole coverage for these products. Customer should contact the product manufacturer directly to obtain any applicable support and/or repair. 

Return Address:
ComputerLandNY Returns Department
Attn: RMA # (Your RMA#)
275 Marcus Blvd.
Loading Dock T
Hauppauge, NY 11788-2022